1. Introduction
- Urban Dog Walker (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website: https://urbandogwalker.co.uk.
- By using our website, you agree to collect and use information under this policy.
2. Information We Collect
- Personal Information: When you make a booking, we may collect personal information such as your name, email address, phone number, and address. This information is used solely to fulfill your booking and provide our dog-walking services.
- Payment Information: Payment details are collected and processed through a secure third-party payment processor. Urban Dog Walker does not store any payment card details on our servers.
- Automatically Collected Information: Our website uses Google Analytics, which may automatically collect certain information about your device, browsing actions, and patterns. This includes your IP address, browser type, operating system, referring URLs, and the pages you visit on our site. This data is anonymized and used solely for website analytics to improve our service.
3. How We Use Your Information
- Service Provision: We use your personal information to manage bookings, provide our dog walking service, and communicate with you about your bookings.
- Analytics: Information collected through Google Analytics helps us analyze traffic patterns and usage trends, allowing us to enhance the user experience on our website.
- Compliance and Protection: We may use your information to comply with applicable laws, regulations, and legal requests or to protect our rights and the security of our website.
4. Sharing Your Information
- Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you. These service providers are required to maintain the confidentiality of your information.
- Legal Requirements: We may disclose your information if required by law or in response to legal requests.
5. Data Security
- We use commercially reasonable security measures to protect your personal information. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
- Access and Correction: You can access and request correction of any personal information we hold about you.
- Data Deletion: Subject to certain legal exceptions, you may request the deletion of your personal information from our records.
- Opt-Out: You may opt out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on.
7. Third-Party Links
- Our website may contain links to third-party websites, which this Privacy Policy does not govern. We are not responsible for these third-party websites’ content or privacy practices, and we encourage you to review their privacy policies.
8. Changes to This Privacy Policy
- We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will update the effective date at the top of the policy. We encourage you to review this policy periodically for any updates.
9. Contact Us
- If you have questions or concerns about this Privacy Policy, please contact us on our contact page.